Client: House of Pharmacy. 
Spokesperson: Ali Naji –Pharmacist. 
Solution Provided By: Future Shop. 

The Challenge:

When this pharmacy ownership group took over an existing business, they faced a number of operational inefficiencies that are all too common in retail, especially in the pharmacy sector. Price changes were manual, time-consuming, and error-prone. Staff spent a significant amount of time on labor-intensive tasks such as:

• Updating paper shelf tickets

• Setting up promotions and catalog activations

• Manually correcting pricing errors

• Reprinting damaged or outdated labels

These outdated processes not only consumed valuable human resources but also led to inconsistencies in pricing and branding, paper waste, and ultimately a diminished customer experience. The staff were tied up with back-end tasks, limiting their availability to engage with customers on the shop floor.

The Solution:

Future Shop introduced Electronic Shelf Labels (ESLs) as a comprehensive solution to streamline pricing and promotional activities across the store. The system was seamlessly integrated with the store’s Point of Sale (POS) system, providing:

• Real-time price updates at the click of a button

• Customisable label sizes and designs to match store aesthetic and branding needs

• Black-label exclusivity, creating a modern, sleek in-store look

• Multi-purpose display capabilities (e.g., promotions, logos, product info)

• Data synchronisation, ensuring consistency between shelf and system

• Labor and resource savings, eliminating paper waste and redundant manual processes

The Results:

Since implementing ESLs, the pharmacy has experienced transformational results:

1. Major Time & Resource Savings

Staff no longer waste hours on manual ticketing, catalog setup, and reprinting tasks. Price changes now happen instantly and remotely, allowing employees to refocus on customer service.

2. Enhanced Aesthetic and Brand Messaging

The sleek black ESLs align with the store’s modern design and elevate the customer experience. The ability to include promotional logos and branding creates extra marketing value at shelf-level.

3. Improved Data Integrity

The integration with the POS system helped uncover and correct long-standing data issues, ensuring customers always see accurate, real-time pricing.

4. Better Customer Engagement

With prices, promotions, and product details clearly displayed, customers no longer need to ask staff basic questions. This creates a more efficient shopping experience and allows employees to focus on higher-value interactions.

5. Seamless Activations and Promotions

Promotional changes and new product launches are now fast and error-free, thanks to the ESL system’s flexibility and automation.

Client Testimonial:

“It’s been awesome for the store. It’s made activations a breeze. It fits in with our aesthetic. I can’t really fault it. ESLs have been a lifesaver, really.”

“Future Shop has been awesome… They’ve guided us every step of the way. Easy to communicate with, experienced, and reliable.”

Click here to watch the full testimonial.

Conclusion:

For this pharmacy, Electronic Shelf Labels from Future Shop didn’t just replace paper tags—they revolutionised store operations. By eliminating inefficiencies, enhancing branding, and improving data accuracy, ESLs have become an indispensable tool. This forward-thinking business is now setting the standard for others in the retail and pharmacy sectors to follow.